Q1: Are you a factory or trading company?
We are a direct manufacturer with our own production workshop, R&D team, and complete quality control system. We support factory inspection and on-site machine testing.
Q2: Do you have international certifications?
Yes. Our machines comply with CE certification and other international quality standards. We can provide certification documents for customs clearance and local inspection.
Q3: What's your MOQ (minimum order quantity)?
Our MOQ is 1 set. We accept trial orders for new customers.
Q4: How about production and delivery time?
In-stock machines: 7-15 working days
Standard customized machines: 20-30 working days
Special complex machines: 35-45 working days
Exact delivery time will be confirmed in the proforma invoice.
Q5: What payment terms do you accept?
We accept:
T/T (30% deposit, 70% balance before shipment)
L/C
Western Union Trade Assurance (negotiable)
Q6: Do you accept OEM / ODM service?
Yes. We provide professional OEM & ODM service for global distributors, agents, and brand partners.
Q7: Will you provide installation and training?
Yes. We provide:
Detailed English operation manual + video tutorial
Online remote guidance (video call installation & training)
On-site engineer service (negotiable for bulk orders)
Q8: How about your warranty period?
We provide 24 months warranty for the whole machine. During the warranty, we supply free spare parts for quality problems (non-human damage).
Q9: How do you support after-sales service?
24-hour online response
Remote diagnosis & repair
Spare parts supply within 48 hours
Long-term technical support after warranty
Q10: Can we visit your factory to test the machine?
Absolutely welcome. We support on-site machine test cutting and factory inspection. Please contact us in advance to arrange the schedule.
Q11: Do you offer a distributor/agent program?
Yes. We are looking for regional exclusive agents and distributors worldwide. We provide competitive prices, marketing support, and exclusive protection.